Support

How can we help?

This page provides help, contact information, and troubleshooting resources for Generator Power Advisor — the app that estimates what you can safely run on a portable generator. If something isn't working, or you have a question, the answers below and the contact option should get you sorted.

Contact Support

Email us and we'll be glad to help:

Email support@dmsaur.com

The subject line is pre-filled with “Generator Power Advisor Support.” Please don't send passwords, payment details, or other sensitive personal information — we never need them.

What to Include in a Support Request

To help us resolve your issue quickly, please include as much of the following as you can:

• App version (shown on the app's About screen)
• Device type (for example, iPhone 15, Pixel 8, or a desktop/laptop browser)
• Platform: iOS, Android, or web
• Operating-system version (for example, iOS 17.5 or Android 14)
• Your generator model, when the question relates to a specific unit
• A clear description of the problem
• The steps to reproduce it
• Screenshots, when they help illustrate the issue

Frequently Asked Questions

Does the app require an account?

No. Generator Power Advisor does not require an account, sign-in, or personal profile. Everything works without one.

Where is my information stored?

Your generators, appliance selections, preferences, and records are stored locally on your own device using standard browser or application storage. There is no server that collects this information.

Does the app work offline?

Yes. The core calculator, generator database, and guidance work offline. Optional features that fetch live data — elevation, weather, and ZIP-code lookup — need an internet connection, but you can enter those values manually instead.

Why does the app request location?

Only when you tap a location feature — for example, to estimate your elevation (which affects a generator's output) or to retrieve tonight's forecast low temperature. Location is used only to complete that request and is not tracked in the background.

Can I use the app without sharing my location?

Yes. If you decline location, the app keeps working — you can type an elevation in feet or enter a ZIP code for the forecast. No feature is locked behind location access except the automatic lookups themselves.

How do I remove locally stored information?

Within the app you can delete individual custom generators, delete real-world test entries, and reset the Fuel Tracker. To remove all locally stored data, clear the app's or browser's site/application storage, or uninstall the app.

Are the load calculations a guarantee that a generator or appliance combination is safe?

No. Generator Power Advisor provides estimates and planning guidance, not a guarantee and not a substitute for your generator's manual, appliance documentation, a licensed electrician, the manufacturer's specifications, or applicable electrical and safety requirements. Real-world output varies with temperature, elevation, fuel, condition, and load. Always follow your equipment documentation and local safety requirements, and never operate a generator in an enclosed or unsafe space — carbon monoxide is odorless and deadly.

Privacy

For details on how your information is handled, see the Privacy Policy.

Report a Bug or Request a Feature

Found a bug or have an idea? Email support@dmsaur.com with a description and, for bugs, the details listed above. We read every message.

Application

Return to the app: Open Generator Power Advisor.